Billing Terms & Conditions
This page explains how payments and billing work at LumePorch. It forms part of our Terms of Service.
Currency & pricing
All prices on lumeporch.com are shown in Australian Dollars (AUD) and include GST where applicable. The total you see at checkout — product, any shipping and taxes — is the total you pay. There are no hidden fees.
Payment methods
We accept the payment methods displayed at checkout, processed securely by our payment providers. All transactions are encrypted (SSL) and processed in compliance with industry security standards — we never see or store your full card details.
When you are charged
Your payment method is charged when you place your order. You'll receive an order confirmation by email right after the payment is accepted. A charge from your LumePorch order will appear on your statement accordingly.
Failed or declined payments
If a payment fails or is declined, the order is not created and no charge is finalised. If you believe you were charged in error, contact us at info@lumeporch.com and we'll investigate right away.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days, as described in our Return & Refund Policy. No restocking fees, ever.
Questions about a charge
Customer service: info@lumeporch.com · +61 450 630 097 (Mon–Fri, 9am–5pm AEST) · 18-26 Church Avenue, Mascot NSW 2020, Australia