Shipping policy

Everything you need to know about how LumePorch orders are processed, shipped and delivered within Australia.

Shipping at a glance

Destination	Shipping method	Handling time	Transit time	Total delivery time	Cost
Australia (all states and territories)	Free Standard Shipping (tracked)	1–3 business days	7–14 business days	8–17 business days	Free

Handling time is the time needed to process, pack and dispatch an order. Transit time starts once the order leaves the warehouse and ends when it's delivered. Total delivery time is handling time plus transit time. Business days are Monday–Friday, excluding Australian public holidays. Orders placed after 5pm AEST, or on weekends and public holidays, begin processing the next business day.

Order processing

Orders are processed within 1–3 business days. You'll receive an order confirmation email right after purchase, and a second email with tracking details once the order is dispatched.

Delivery times

Once dispatched, delivery within Australia typically takes 7–14 business days, depending on the delivery location. In total, please allow 8–17 business days from the day the order is placed.

Delivery estimates are provided as a guide. If an unexpected delay occurs, we'll let you know by email as soon as possible.

Shipping costs

Standard shipping is free on all orders delivered within Australia. There is no minimum order value and no additional shipping fees at checkout.

Who delivers

Orders are dispatched by our fulfilment partners and delivered within Australia by Australia Post or a local courier, depending on the delivery address. The carrier and tracking number are included in the dispatch email.

Tracking

Every order is shipped with tracking. As soon as your order is dispatched, we'll email your tracking number so you can follow it door to door.

Shipping area

We currently ship to addresses within Australia only.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, email us at info@lumeporch.com as soon as possible. We can update the address any time before dispatch. We're unable to reroute parcels once they've shipped.

Lost or missing parcels

If your tracking hasn't updated or your order hasn't arrived within the estimated window, contact us at info@lumeporch.com and we'll investigate with the carrier and resolve it with a replacement or refund where the parcel is confirmed lost.