Shipping policy

Shipping Policy

Everything you need to know about how LumePorch orders are processed, shipped and delivered within Australia.

Order processing

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive an order confirmation email right after purchase.

Delivery times

Once dispatched, delivery within Australia typically takes 7–14 business days, depending on your location. In total, please allow 8–17 business days from the day you place your order.

Delivery estimates are provided as a guide. If an unexpected delay occurs, we'll let you know by email as soon as possible.

Shipping costs

Shipping costs (when applicable) are calculated and shown at checkout before you complete your purchase.

Tracking

Every order is shipped with tracking. As soon as your order is dispatched, we'll email your tracking number so you can follow it door to door.

Shipping area

We currently ship to addresses within Australia only.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, email us at info@lumeporch.com as soon as possible — we can update the address any time before dispatch. We're unable to reroute parcels once they've shipped.

Lost or missing parcels

If your tracking hasn't updated or your order hasn't arrived within the estimated window, contact us at info@lumeporch.com and we'll investigate with the carrier and resolve it — with a replacement or refund where the parcel is confirmed lost.

Questions?

Customer service: info@lumeporch.com · +61 450 630 097 (Mon–Fri, 9am–5pm AEST) · 18-26 Church Avenue, Mascot NSW 2020, Australia. See also our Return & Refund Policy.