Privacy policy

Privacy Policy

LumePorch ("we", "us") respects your privacy. This policy explains what personal information we collect through lumeporch.com, how we use it, and the choices you have. We handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

What we collect

  • Order information: name, email address, phone number, shipping and billing address, and order details — collected when you make a purchase.
  • Payment information: processed securely by our payment providers; we never see or store your full card details.
  • Device information: browser, IP address, pages viewed and interactions — collected through cookies and similar technologies to keep the Site working and improve it.
  • Communications: messages you send us (e.g. to info@lumeporch.com) so we can support you.

How we use it

  • To process and deliver your orders, send order updates and provide customer support.
  • To operate, protect and improve the Site.
  • To send marketing emails only if you opt in — you can unsubscribe at any time via the link in each email.
  • To comply with legal obligations and prevent fraud.

Who we share it with

We share personal information only with service providers who help us run the store: Shopify (our e-commerce platform), payment processors, shipping and fulfilment partners, and analytics/advertising services (such as Google). These providers may process data outside Australia; we share only what is needed for them to perform their service.

Cookies

We use cookies to keep your cart working, remember preferences and measure site performance. You can control cookies through your browser settings; disabling them may affect parts of the Site.

Retention

We keep order records for as long as required for tax, accounting and legal purposes, and delete or de-identify personal information when it is no longer needed.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by emailing info@lumeporch.com. We respond within a reasonable period. If you have a privacy concern, contact us first — you may also contact the Office of the Australian Information Commissioner (OAIC).

Changes

We may update this policy from time to time; the current version will always be published on this page.

Contact

Privacy questions: info@lumeporch.com · +61 450 630 097 (Mon–Fri, 9am–5pm AEST) · 18-26 Church Avenue, Mascot NSW 2020, Australia.